Property agent and property agent company, Property Agent and Property Agent Company (PAPAC) is being investigated by the Australian Competition and Consumer Commission (ACCC) over claims the company misled clients.
The ABC has learned PAPAC has been approached by the ACCC over a range of alleged conduct and the investigation has been expanded to include other properties.
A review into the business was launched in September, and the ABC has also learnt the investigation is now in its third stage.
The ACCC says it will investigate all potential claims, including any breaches of the Australian Consumer Law, against PAPAD and will make recommendations to the ACCC on how to conduct the investigation.
“This is an ongoing investigation into PAPAP’s conduct,” ACCC Commissioner Rod Sims said.
The ACCC is also investigating the management of the business, including whether there has been a breach of the consumer law. “
PAPAD is a trusted industry leader and we are pleased that the ACCE has recognised their strong commitment to consumer protection and is taking action to address the concerns raised.”
The ACCC is also investigating the management of the business, including whether there has been a breach of the consumer law.
“The investigation is also looking at whether there was a breach or not of any of the Consumer Protection Acts,” Mr Sims said in a statement.
PAPAMC says it has more than 200 clients in Australia and in the United States, and has been operating for more than 30 years. “
I’d like to thank the PAGAGC for their cooperation and I’m confident that this will lead to greater transparency for the industry.”
PAPAMC says it has more than 200 clients in Australia and in the United States, and has been operating for more than 30 years.
The business’s website says it provides advice and training on “the best practices for the home and business” and says it was “founded in 1996 by two Australian academics who are now managing directors of the company”.
The company says the ACAC has received allegations from customers in Australia that the PAS is selling property for less than it is worth. “
Our philosophy is to provide the best value to our customers and our clients deserve the best service, and we do this with the utmost integrity and commitment,” the website states.
The company says the ACAC has received allegations from customers in Australia that the PAS is selling property for less than it is worth.
The complaint relates to the sale of a house in Melbourne, which was valued at more than $1 million when the house was purchased.
The ACCAC is conducting its own investigation into the company.
The investigation has also been expanded by the ACCPC to include all properties in Queensland, and it is looking into the behaviour of other properties owned by PAPAMA.
The PAPAS website says: “The most common complaints we receive are from people who are unhappy with the purchase price and have concerns over the quality of the product.”
“The best way to resolve these issues is to go through a full investigation with an independent third party, including the owner, to ensure the quality and authenticity of the property.”
It also says its customer service team will continue to provide “an outstanding and professional service”.
“We are a leading residential property company in Australia, with a large range of properties in all major cities and suburbs across Australia,” the company says.
“With over 400,000 properties under our belt, we have a strong focus on customer service and our customers are our most valuable asset.”
The ACAC says it is committed to taking appropriate action to protect consumers.
The commission says it also is looking at the conduct of the PADAM business.
The Australian Competition & Consumer Commission says it’s investigating PAPAKA over allegations the business is misleading clients.
Ms Sims said the investigation was ongoing.
Ms Simpson said the ACCCC is investigating the conduct and “we are confident that the ACCCA will take appropriate action when it comes to protecting consumers from these breaches”. “
What we’ve seen so far is that they were misrepresented about the property’s value, that the property was sold for less then what it was worth, and that the buyer was misled into thinking that the seller was selling the property for more,” Ms Sims told the ABC.
Ms Simpson said the ACCCC is investigating the conduct and “we are confident that the ACCCA will take appropriate action when it comes to protecting consumers from these breaches”.
She said the commission was also looking into allegations that the company was misrepresenting its product and quality in marketing materials.
The Department of Consumer and Business Services said it was working with the ACC to review the complaint.
“If we find that the claims are genuine and that PAS has breached the Consumer Law and any of our consumer protection obligations, we will take immediate action to take action against the company,” the department said in an email.
When consumers contact us, they can expect the integrity of our complaints procedures to be